Suncoast Credit Union hiring Member Solutions Clerk in Tampa, FL | LinkedIn (2024)

OverviewPay Transparency: $18.00 - $24.00 hourly based on experience and credentials

Location Type: Onsite

Position Type: Full Time

Schedule: Monday through Friday 8:00 AM - 5:00 PM

The Member Solutions Clerk is a valued member of the Member Solutions Department. This role provides departmental support through a variety of clerical functions. An ideal candidate has strong communication skills with keen attention to detail.

Responsibilities

• Distribute incoming daily mail to the Member Solutions Department personnel
• Process the department’s certified and return mail
• Forward incoming loan payments to the appropriate department
• Assist with member calls or emails by directing them to the appropriate personnel
• Prepare routine correspondence for member solutions accounts
• Utilize information obtained from credit reporting, skip tracing services, and software to recover collateral or funds
• Record and post payments received to members’ accounts or General Ledger
• Perform rights of offset on depository accounts and within guidelines, apply funds to delinquent or charged-off loans
• Document account activity in the Member Solutions software
• Track deadlines for re-recording of judgments
• Send requests for re-recording and fees to appropriate courts
• Compile data to prepare daily, weekly, and monthly reports
• Review and approve invoices for the Member Solutions Department
• Maintain administrative work area to ensure an organized environment
• Maintain inventory of office supplies, forms, and documents
• Act as a backup to Liquidation Administrative Associate and assist duties during times of heavy workload
• Attend educational events to increase professional knowledge and remain current with compliance guidelines

Qualifications

• High school diploma or equivalent
• 1+ years of clerical experience
• Collections experience preferred
• Basic accounting skills to post payments to General Ledger and members’ accounts
• Ability to prioritize tasks, deal effectively with competing and changing priorities to meet deadlines
• Accurate, detail-oriented, and organized with task management
• Ability to analyze and resolve routine problems or situations
• Proficient written, verbal, and interpersonal communication skills to interact effectively with members, staff, vendors, and government regulators
• Ability to work independently and in a team-oriented environment

Skills

• Customer Service

Benefits

• Financial Well-Being: Bonus Program up to 9%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts
• Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage
• Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO
• Community Involvement: Paid Volunteer Hours
• Growth: Degree Assistance up to $5,000 per year
• Flexibility: Remote, Hybrid, and Onsite Schedules
• Security: Pet Insurance, Free Identity Theft Protection, Legal Assistance

For more information, including additional benefits, please visit our benefits website at https://careers.suncoastcreditunion.com/benefits Company OverviewSuncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community. Chartered in 1934, Suncoast has never furloughed any employees.

For more information, please visit our careers site at https://careers.suncoastcreditunion.com/