Gavin Robinson on LinkedIn: Celebrating the highest score in the New England Region - and #1 in the… (2024)

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UPDATED: This brand profile has been updated First Atlantic Bank .What is your personal customer experience with First Atlantic Bank; Good, bad, positive or negative? Share, rate, review on marketAfricka and be heard - Start now, visit: ...#customerexperience #customersatisaction #customercomplaint #fccpc #customerservicenigeria #customerrelationships #customerservicemanagement #customerfirst #customers@fccpcnigeria @murphy-isioro-emamezi

⚡ We've just received some good news from the latest EPSI Rating Group survey of customer satisfaction. Despite a challenging time for banking, we have retained our top place thanks to our local relationship banking model.🗨 Our CEO Mikael Sorensen said: "This is further confirmation, from both existing and potential customers, of the competitiveness of our offering. "Whilst our customers like to self-serve via our digital channels when it suits them, the personal meeting remains at the very heart of our approach, and today’s SKI/EPSI results show that our customers really value speaking to dedicated branch teams who are decision makers with a broad mandate and extensive knowledge of both individual customers’ needs and the local market".Along with Handelsbanken, the EPSI survey covers the UK’s five main banking groups – Barclays, HSBC, Lloyds, RBS, and Santander. 📍 Find out why our customer service is so highly valued, search for your local branch here: https://lnkd.in/dAHKtgdP📍 Read more about the survey at https://lnkd.in/eZ6WjyUA #customerfirst #bankingindustry #customersatisfaction

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We have once again claimed the top spot for Personal and Corporate Banking.Our goal as a bank remains the same and has not changed for decades, and the core component to achieving that goal is to have more satisfied customers than our competitors.#sevenoaks #banking #personal #corporate #wealthmanagement

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Explore the implications of the ACCC Inquiry on retail deposit products. Learn about key findings, recommendations, and their potential impact on the banking industry in Australia. Read more here: skp.link/stm#Deposits #RetailBanking #FinancialServices #SimonKucher

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Congratulations to the following retail banks for ranking highest in overall satisfaction in their respective region, according to the J.D. Power 2024 U.S. Retail Banking Satisfaction Study:California:U.S. Bank, for a fourth consecutive yearFlorida:Fifth Third BankIllinois:Wintrust Bank Chicago, for a third consecutive yearLower Midwest Region: BancFirst, for a second consecutive yearMid-Atlantic Region:Capital OneNew England Region:Bangor Savings Bank, for a seventh consecutive yearNorth Central Region:City National BankNorthwest Region:Glacier BankNew York Tri-State Region:Capital OnePennsylvania:Huntington National Bank,for a second consecutive yearSouth Central Region:ChaseSoutheast Region:United CommunitySouthwest Region: FirstBank, for a fourth consecutive yearTexas:Frost, for a 15thconsecutive yearUpper Midwest Region:Associated BankAccess the press release to learn more about key study findings and scores for the banks in each region: https://hubs.la/Q02r6Xp70#JDPower #JDPowerAwards #Banking #RetailBanks

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Survey data from Jack Henry finds that banks want to create better experiences for their customers. In fact, 67% of banks and 70% of credit unions say that better accountholder experience is THE top priority for their institutions in the coming year. For banks looking to improve customer experience, streamlining processes and deepening relationships is core to their charge. #BelieveInBanking #DataYouCanUse

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Survey data from Jack Henry finds that banks want to create better experiences for their customers. In fact, 67% of banks and 70% of credit unions say that better accountholder experience is THE top priority for their institutions in the coming year. For banks looking to improve customer experience, streamlining processes and deepening relationships is core to their charge. #BelieveInBanking #DataYouCanUse

Congratulations to the following retail banks for ranking highest in overall satisfaction in their respective region, according to the J.D. Power 2024 U.S. Retail Banking Satisfaction Study:California:U.S. Bank, for a fourth consecutive yearFlorida:Fifth Third BankIllinois:Wintrust Bank Chicago, for a third consecutive yearLower Midwest Region: BancFirst, for a second consecutive yearMid-Atlantic Region:Capital OneNew England Region:Bangor Savings Bank, for a seventh consecutive yearNorth Central Region:City National BankNorthwest Region:Glacier BankNew York Tri-State Region:Capital OnePennsylvania:Huntington National Bank,for a second consecutive yearSouth Central Region:ChaseSoutheast Region:United CommunitySouthwest Region: FirstBank, for a fourth consecutive yearTexas:Frost, for a 15thconsecutive yearUpper Midwest Region:Associated BankAccess the press release to learn more about key study findings and scores for the banks in each region: https://hubs.la/Q02r6N0b0#JDPower #JDPowerAwards #Banking #RetailBanks

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Lloyds Banking Group is closing its mobile van banking service this year, after announcing 1,600 branch job cuts in a move toward online banking.The banking group runs the facility as an alternative to High Street branches, with vans visiting towns and cities across the UK.It said the service, which it runs for its Lloyds Bank and Bank of Scotland customers, would end in May.Lloyds blamed the move on dwindling numbers using the service.Customers can use the facility on set days and times, to cash cheques, withdraw cash, pay bills, send money abroad, or for general account inquiries.The mobile vans stop at multiple locations, but the bank stressed that all mobile branch stops already have alternative options for accessing cash nearby, such as a Post Office, or a free to use ATM.The banking giant, which owns Halifax and Bank of Scotland, said it would be introducing 32 more "Community Bankers" in local communities where a mobile branch currently stops to provide face-to-face banking support.The past few years have seen most of the major High Street banks close branches as more customers do their banking online.An average of 54 UK branches have shut each month since January 2015.Read more ➡️ https://buff.ly/49euNQMThe Scottish Chambers of Commerce Network is here to support your business - reach out to share your views, concerns and opportunities.#SCCnews #businesssupport #businessnetwork #businessvoice #businessleaderSign up for the Scottish Chambers of Commerce enewsletter at https://buff.ly/3CpsQnu